State graph
Each case sits in one named state and moves only along transitions the policy writes, each with its own conditions and caps.
Category
How an agentic system works
Related terms
A state graph is the pattern in which each case sits in one named state and moves only along the transitions the institution's policy writes, each with its own conditions and caps.
When it is the right shape
When the policy itself is a set of states and allowed moves: a collections account that is reminded, promised, promise broken, in hardship, or referred, or an account moving between the cells of a limit strategy. A graph keeps every allowed move explicit, so a reviewer can read which transitions are automatic, which need a person, and what caps apply.
What it guarantees and what it does not
The agent cannot invent a state or a transition; anything outside the graph is queued for a person. The graph does not make the policy right; the policy owner still decides it. The early arrears collections use case runs on a state graph whose moves follow the institution's written contact policy.
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